Elephant Branded The Logo of Elephant Branded

Elephant Branded

  • SHOP
    • The Original Elephants
    • The Wild Elephants
    • The Urban Elephants
    • The Natural Elephants
    • An EB Winter
    • Custom Products
  • ABOUT EB
    • TRACK YOUR BAG
    • OUR STORY
    • OUR PROJECTS
    • OUR SUPPLIERS
    • DONATION PARTNERS
    • GET INVOLVED
    • COMMUNITY
    • CONTACT

RETURNS POLICY

We accept refunds and exchanges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Please download, print and complete [THIS LINKED] returns form and enclose with your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@elephantbranded.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elephantbranded.com and send your item to:

  • Elephant Branded
  • Unit 2
  • Hillridge Road
  • Martland Park
  • Wigan
  • WN5 0LS

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping

To return your product, you should mail your product to:

  • Elephant Branded
  • Unit 2
  • Hillridge Road
  • Martland Park
  • Wigan
  • WN5 0LS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Let's connect

Sign up for more Elephant Branded niceness...

  • About Us |
  • Customer Support |
  • Become an EB rep! |
  • Contact
  • Terms Of Service |
  • Privacy Policy |
  • Returns Policy |

Elephant Branded is not affiliated with, sponsored by, or endorsed by The Siam Cement Public Company Limited, a company registered under the laws of Thailand, or any of their affiliates or subsidiaries (“SCG”)

Elephant Branded products are designed and produced without any engagement or association with SCG. At Elephant Branded, our suppliers handcraft the products from recycled bags that we collected by ourselves.

Elephant Branded warrants the safety of our products. Elephant Branded will take responsibility towards damages arising out of the use of our products.

For any enquiry, please contact us at info@elephantbranded.com.

© 2021 Elephant Branded. All Rights Reserved.

Registered in England and Wales company number 08036711

Payment methods we accept

amex discover visa mastercard maestro cirrus paypal google